Caroline Rookes, the chief executive of the Money Advice Service (MAS), has hit back at critics of the organisation, saying the MAS is now delivering a "very effective" service and does not "step on the toes" of financial advisers.
Speaking to IFAonline.co.uk following the publication of MAS's draft business plan on Tuesday, Rookes said she did not accept some of the recent criticisms of the body, including by some MPs, though she said she recognised it "can always do better". She explained the MAS's recent difficulties were down to the fact it was a new organisation with a "very complex, very ambitious agenda". "No organisation of this nature is going to hit the ground absolutely running and delivering value for money from day one," she said. The MAS was criticised by MPs earlier this month, who said it had ...
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