NAO: Money Advice Service 'moving in right direction'

Carmen Reichman
clock

The Money Advice Service (MAS) has started to develop "more targeted advice provision" and will soon be providing value for money, the National Audit Office (NAO) has said in a report, out today.

It said the MAS had a rocky start in 2011 but that the work it did soon after had helped it to move "in the right direction" to better target consumers. It also found the service was set to further benefit from the launch of its UK Financial Capability Strategy, to be published in 2014, which will allow it to influence long-term financial behaviour change in consumers, it said. The findings stood in stark contrast to a report by the Treasury Committee published earlier this week, which suggested there were widespread failings in the MAS' business model and concluded it was not "fit fo...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Government to reconsider rejection of Waspi compensation

Government to reconsider rejection of Waspi compensation

Rethink does not guarantee that financial redress will be awarded

Jonathan Stapleton
clock 12 November 2025 • 3 min read
FCA seeks experienced professional opinion on its decision-making

FCA seeks experienced professional opinion on its decision-making

Regulator opens applications for positions on three statutory panels

Isabel Baxter
clock 10 November 2025 • 1 min read
FCA warns on 'poor' advice consolidation practices

FCA warns on 'poor' advice consolidation practices

Including on debt and incentives

Sahar Nazir
clock 31 October 2025 • 3 min read