Phoenix tops FOS pension complaints; Friends Life loses half of cases

Data released by the FOS shows Phoenix, part of closed life fund consolidator Resolution, was the subject 364 life and pensions complaints, while Aviva was a close second with 362. Consumers complained about Prudential 309 times, followed by Legal and General (219), Sun Life Assurance (200), Royal London (199), Zurich (186), ReAssure (179), Barclays Bank (176), Lloyds TSB (172), Bank of Scotland and Friends Life (169 each), Abbey Life (161), Co-operative Insurance Society (148), and Standard Life (142). However, Phoenix only lost 27% of the cases against it. The life and pensions c...