FCA confirms £1.3bn redress scheme for mis-sold card protection

Jenna Towler
clock

The Financial Conduct Authority (FCA) has reached an agreement with insurance provider Card Protection Plan (CPP) and 13 high street banks and credit card issuers which will result in a £1.3bn redress scheme for people mis-sold CPP's Card Protection and Identity Protection policies.

The regulator said 7 million people, who between them bought and renewed about 23 million policies, will soon receive a letter from CPP giving more information on the process. The redress bill could be up to £1.3bn with redress per customer depending on the type of policy (or policies) owned and the length of time it was held, it confirmed. The FCA’s primary concern throughout its work on CPP has been to ensure customers get a fair deal. It said banks and credit card issuers have - subject to High Court approval - established a 'Scheme of Arrangement' to facilitate compensation.  As c...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Risk Warnings Review to create 'meaningful shift' in advice communication

Risk Warnings Review to create 'meaningful shift' in advice communication

Will bolster adviser confidence to use social media platforms

Sophia Panayi
clock 16 April 2026 • 5 min read
Most advice firms not planning to implement targeted support - research

Most advice firms not planning to implement targeted support - research

Firms are taking a ‘wait and see’ approach

Sophia Panayi
clock 16 April 2026 • 3 min read
Attitudinal targeted support could be 'the way forward' - research

Attitudinal targeted support could be 'the way forward' - research

Investments increased 30% when targeted support focused on attitudes

Sophia Panayi
clock 15 April 2026 • 4 min read