Arch Cru firms ready themselves for complaints

Laura Miller
clock

Firms who advised on investments in the failed CF Arch Cru Investment and Diversified funds have been contacting clients asking them if they want a review of the advice ahead of yesterday's deadline to identify investors eligible for redress.

Under the redress scheme created by the Financial Services Authority (FSA), and now being taken over by the Financial Conduct Authority (FCA), advisers must have contacted all their Arch Cru clients by the 29 April asking if they want their case reviewed to determine whether they were mis-sold the funds. If clients who invested in Arch Cru opt for a case review, and the advice is found to be unsuitable, firms must put them back into the position they would have been in had they received suitable advice. The redress scheme was launched after the regulator concluded there was evidence o...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

'Risk aversion' from FCA and PRA limiting UK growth and competitiveness

'Risk aversion' from FCA and PRA limiting UK growth and competitiveness

Regulators 'constraining firms', House of Lords report claims

Patrick Brusnahan
clock 13 June 2025 • 2 min read
FCA targeted support communication to 'ramp up' as further guidance issued

FCA targeted support communication to 'ramp up' as further guidance issued

Regulator expected to update the industry this month

Isabel Baxter
clock 09 June 2025 • 5 min read
FCA joins forces with international regulators on illegal finfluencer crackdown

FCA joins forces with international regulators on illegal finfluencer crackdown

Nine regulators from across the globe come together

Isabel Baxter
clock 06 June 2025 • 3 min read