The number of customers using the Money Advice Service (MAS) is up 62% from 1.2 million in 2011/12 to 2.1 million in 2012/13, according to full-year results released today.
The figures exceeded the service's target number of users for 2012/13 by 0.2 million. Some 3.4 million people have used the service, which is offered via the web, phone and face to face, since its launch in April 2011. The total number of telephone contacts over the year was 81,000. Some 15,000 people opted to use the web chat (since launch at September 2012) and the service delivered 100,000 face-to-face sessions. Almost 1.2 million action plans were delivered over the year, against a target of 1 million. The service funded 158,000 free debt advice sessions delivered through p...
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