FOS complaints double; Lloyds ranks as worst offender

Laura Miller
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The number of complaints sent to the Financial Ombudsman Service (FOS) doubled in the last six months compared to the previous half year period, with Lloyds topping the list of shame.

During the six-month period to 31 December 2012, the ombudsman service took on a record total of 283,251 new complaints - a 110% increase on the previous six months. Out of these 95% of cases came from...

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