The Financial Services Authority (FSA) has fined three Lloyds Banking Group (LBG) firms a total of £4.3m for failings that resulted in up to 140,000 customers receiving delayed payment protection insurance (PPI) redress.
The three firms are Lloyds TSB Bank, Lloyds TSB Scotland and Bank of Scotland. Between May 2011 and March 2012, LBG sent more than 580,000 decision letters to PPI complainants agreeing to pay redress...
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