Eric Daniels: 50% of Lloyds PPI claims were bogus

clock

Former Lloyds boss Eric Daniels has told MPs that 50% of mis-selling claims received by the bank related to payment protection insurance (PPI) were bogus, but a lot were paid out in the early days as staff struggled to handle the volume of claims.

Speaking before the Parliamentary Commission on Banking Standards he said that in the early days soon after banks lost their landmark court case which opened the door for customers to make claims over PPI mis-selling, it was not possible to sort through claims that were legit and those that were not, according to the Telegraph. "I have heard that a fair amount of bogus claims have been paid out as the number of them was so overwhelming, staff could not tell if a claim was bogus or not in the timeframe set by the ombudsman.," he said. "So a fair amount of claims paid out were not legit...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Provider letters of authority response times improve

Provider letters of authority response times improve

Only one provider’s performance remained flat, Pension Lab finds

Isabel Baxter
clock 21 August 2025 • 2 min read
Aberdeen sells financial planning arm to Ascot Lloyd

Aberdeen sells financial planning arm to Ascot Lloyd

Part of provider’s plan to simplify business

Jenna Brown
clock 20 August 2025 • 2 min read
Advisers urged to look beyond training academies

Advisers urged to look beyond training academies

‘Young people have a misunderstanding of opportunities a career in advice can hold’

Sahar Nazir
clock 20 August 2025 • 2 min read