Regulator admits 'communication must improve'

In a paper released today, the watchdog said it recognised it had to communicate "more effectively with firms that want to do the right thing". It added: "We must be clearer about our expectations." It said the body's contact centre would be able to handle more issues as the first point of contact for many firms, without needing to refer them to supervisors. It also said its online support would be upgraded." The FCA also said it would contact newly authorised smaller firms to explain regulatory obligations and reporting requirements. It will also stage more regional workshops and ...