Industry urged to rebuild trust with consumers

Independent consultant James Dickens, who is managing the Question of Trust campaign, said the industry must commit to re-establishing integrity within their dealings with consumers to encourage long-term saving. Dickens said: "We're in a situation where we have got a pension crisis and people are reluctant to save because of fear of what might happen to their money, with limited guarantee from government. "What we're trying to say is if you change the relationship and engagement with those financial institutions, people will begin to change the way they view them and there will more ...