FSA ups ex-gratia payment to firm after debt collector row

The commissioner said the regulator's offer of £150 - which had been increased from £50 - should rise to £500. The FSA has agreed. It follows a complaint by an unnamed business which had been contacted by a debt collection agency, instructed by the FSA, to recover outstanding fees. In fact, the company had already paid the fees, which totalled £2,762. The complaints commissioner, however, dismissed the complainant's insistence that the regulator compensate the company by £3,050. He said there was no evidence the regulator had acted in bad faith, and noted that it had both apolog...