The Financial Ombudsman Service (FOS) is set to move ahead with plans to allow most businesses to fight up to 25 cases per year without having to pay case fees, following support from the industry.
The proposals were put forward in January, with the FOS claiming they would result in just 1% of financial businesses having to pay case fees, currently set at £500. Set to kick in in from April 2013, the changes would also see the service's largest users - around ten groups that account for 70% of its caseload - move to a new group account arrangement, which would measure the cost to the FOS of the work generated by them more accurately. In a feedback statement, the FOS said: "Stakeholders were broadly supportive of our overall approach, with strong support for the principle that tho...
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