'Sloppy' will writers to face legal services regulation

The proposals follow an LSB investigation into the practice that found systemic problems including "consistent patterns of sloppiness, simple errors and poor communication often resulting in an unacceptable service," said the LSB. The board, which oversees the industry in England and Wales, said 20% of wills contained mistakes. It voiced concerns around the low quality of some consumers' wills; unethical sales practices and fraud, and a failure to deliver effective redress when things go wrong. The board made two main proposals. The first recommends that will writing and estate adm...