British consumers feel the insurance industry lags behind others in how it addresses their needs and have given their strongest hint that greater simplicity would be welcomed.
They find life insurance products too complicated and are willing to switch to providers who are more transparent and communicate better, an international survey of insurance customers has found. According...
Group protection and health
15% increase in number of claims paid
More than £233m
As important as DB transfers
Customer numbers rise an average 3.1% across all providers
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