Shadow business secretary John Denham will today announce an investigation into companies that knowingly "rip off" consumers, with a focus on financial services.
Denham will today tell the Labour party conference the consumer champion Ed Mayo will lead a year-long investigation into tackling "bad companies". "If you look at the things that have ripped off consumers, whether it is payment protection insurance, credit card scams, insurance referrals, they all have in common [the fact that] people at the top of the company knew they were wrong and no one thought they had a responsibility to do anything about it," Denham told the Guardian. Denham said standard customer care practices do not appear to apply to financial services in the same way as ...
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