Ombudsman cannot help victims of cowboy will writers

The majority of complaints to the ombudsman concerned conveyancing, family law and wills, according to the organisation's first annual report. Will writing accounted for 13.35% of the cases the ombudsman accepted for investigation. Residential conveyancing accounted for the greatest majority of cases, with 20.18% of investigated cases being in this area. Family law was another problem area, accounting for 19.19% of cases. However, Chief Ombudsman for England and Wales Adam Simpson said that, in a large number of cases, the watchdog could not help people who had dealt with unregu...