The Legal Ombudsman said it is unable to help thousands of people in disputes over unregulated services such as will writing and family law.
The majority of complaints to the ombudsman concerned conveyancing, family law and wills, according to the organisation's first annual report. Will writing accounted for 13.35% of the cases the ombudsman accepted for investigation. Residential conveyancing accounted for the greatest majority of cases, with 20.18% of investigated cases being in this area. Family law was another problem area, accounting for 19.19% of cases. However, Chief Ombudsman for England and Wales Adam Simpson said that, in a large number of cases, the watchdog could not help people who had dealt with unregu...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
