FOS says PPI complaints jumped 11% in Q3

PPI gripes made up 45% of the FOS' workload in Q3, up from 34% in the previous quarter. Current accounts were ranked a distant second, with 11% of complaints, followed by credit card accounts with 10%, and mortgages at 4%. In 2009/2010, 49,196 complaints were referred to the FOS regarding PPI, with 90% being upheld in the complainant's favour, while more than one million complaints have been made to firms. The FSA has clamped down on PPI selling with new handbook guidance to ensure complaints are handled properly and redressed fairly where appropriate. However the British Bank...