Lloyds deluged with 2,000 complaints every day - papers

clock

Britain's biggest bank is receiving more than 2,000 complaints from angry customers every day, it admitted last night.

Lloyds TSB - which is 43% owned by the taxpayer after a multi-billion pound bailout to save it during the credit crunch - said it had received 300,000 complaints in the first six months of the year. But just one in ten ended in an apology or compensation for the let-down customers - and an astonishing 90% were dismissed, writes the Daily Mail. Lloyds received 300,000 complaints in the first six months of this year, of which 90% were rejected. Full story...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

The Platforms Association acquires the UK Platform Awards

The Platforms Association acquires the UK Platform Awards

Clive Waller hands over the awards programme

Isabel Baxter
clock 30 July 2026 • 2 min read
FCA bereavement survey sent to just 12 firms – 'A very small dip in the ocean'

FCA bereavement survey sent to just 12 firms – 'A very small dip in the ocean'

Covers advisers, platforms and wealth managers

Sophia Panayi
clock 30 July 2026 • 3 min read
'Underperforming' sector does more damage to women over time

'Underperforming' sector does more damage to women over time

Y Tree executive director Eliana Sydes speaks to PA

Sophia Panayi
clock 29 July 2026 • 2 min read