Lloyds deluged with 2,000 complaints every day - papers

clock

Britain's biggest bank is receiving more than 2,000 complaints from angry customers every day, it admitted last night.

Lloyds TSB - which is 43% owned by the taxpayer after a multi-billion pound bailout to save it during the credit crunch - said it had received 300,000 complaints in the first six months of the year. But just one in ten ended in an apology or compensation for the let-down customers - and an astonishing 90% were dismissed, writes the Daily Mail. Lloyds received 300,000 complaints in the first six months of this year, of which 90% were rejected. Full story...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Feel Good Friday: CII and PFS host annual apprenticeship awards

Feel Good Friday: CII and PFS host annual apprenticeship awards

Part of next gen development push and ‘upholding professionalism’

Professional Adviser
clock 24 October 2025 • 1 min read
FCA to deliver 'fewer and faster' enforcement outcomes this year

FCA to deliver 'fewer and faster' enforcement outcomes this year

Therese Chambers says the watchdog is prosecuting more people than ever before

Sahar Nazir
clock 23 October 2025 • 2 min read
Autumn Budget 2025: Majority of Brits concerned about rumoured pension tax-free tax changes

Autumn Budget 2025: Majority of Brits concerned about rumoured pension tax-free tax changes

The updates advisers need in the run up to the Autumn Budget 2025 on 26 November

Professional Adviser
clock 23 October 2025 • 1 min read