Aegon has launched a website and guide aimed at helping customers understand the claims process.
The ‘All about claims' website includes a glossary of protection terms and advice on filling out the initial application forms. It also hosts the steps for making a claim and explanations into why some claims have to be declined. The provider also created a section focusing on how it deals with non-disclosure, by using examples of the three ABI defined categories to determine whether a claim would be paid in full, partially or declined. Matt Rann, group head of underwriting and claims at Aegon, said the provider had designed the website to make it easier for customers to understand...
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