More than a quarter of providers believe they have no duty to tell customers about their retirement options, because the sole responsibility rests with advisers, research suggests.
On the issue of disclosure, 27% of pension providers washed their hands of communicating information to customers, according to the survey by Dunstan Thomas. For pre-retirement communication the belief was most stark, with nearly a third (31%) of providers saying it was entirely the adviser's responsibility. However providers have a nagging concern they are most exposed to disclosure non-compliance, with 52% of respondents saying they were most ‘at risk', compared to 31% who thought adviser firms face more exposure. Elsewhere, while a quarter (26%) of providers are offering the mor...
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