FOS chief has "no respect for managers who don't understand their own business"

Natalie Ceeney, who takes up the chief ombudsman post on 22 March, two days before the Chancellor reveals his Budget for 2010, says she will have little respect for managers who neglect to understand how the whole of their business operates. She says the industry can rely on her to keep in very close contact with the ombudsmen on all the difficult issues. "I don't have much respect for senior managers who don't understand their own business. "I expect to get very involved in the complex issues that arise from the complaints we handle - to ensure we draw the right lessons from what ...