Complaints management tool for IFAs launched

The founders of managemycomplaints.com (MMC) say it improves the speed and accuracy of complaint logging, enabling firms to capture complaints and feedback at the first point of customer contact. The FSA is in the process of consulting with the industry over whether financial firms should be forced to publish the number of complaints they receive, and how quickly they deal with them. Last month, a similar ‘name and shame' list was distributed by the Financial Ombudsman Service (FOS), suggesting banks are by far the worst offenders. Consumers will not use MMC to complain, rather adv...