A third of complaints against the major UK insurers were found in favour of the consumer, half the number upheld against banks, figures from the financial ombudsman (FOS) show.
According to data for the first six months of 2009, upheld complaints against the likes of Aviva, Axa, L&G and Friends Provident fell around the 30% mark. Axa Insurance received the most complaints (513), according to the FOS, which is today naming and shaming the worst complaints offenders for the first time. Four in ten of these cases were found in favour of the consumer but Phoenix Life, the next biggest complaint recipient, was deemed not to have a case to answer on two-thirds of complaints. The FOS upheld 49% of the 164 complaints it received about Windsor Life, but only 27% o...
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