IFA complaints plummet but banks soar: FSA

The improved score card for advisers is against a backdrop of growing dissatisfaction with banks and building societies. Banking and loans complaints make up a huge proportion of the total 1,476,183 complaints recorded against firms in the latter half of 2008 at 870,124. Complaints in this areas also contributed to a massive spike in the total number of complaints against firms in H1 2007 (2,015,462), as customers complained about overcharging and poor customer service. In terms of product areas, there was a huge drop in complaints concerning life and pensions, down 76% from 480,83...