Banks under fire over financial 'advice' for elderly

clock •

The financial ombudsman (FOS) says the elderly now account for more than a fifth of all investment complaints, with more and more concerning bank or building society branch staff.

According to the FOS, the elderly now account for 22% of all investment grievances, compared with 19% last year. It follows a damning report in the Times accusing banks and wealth advisers of "preying" on vulnerable elderly people. The report includes case studies allegedly involving financial ‘advice' given by St James's Place (SJP), Barclays, Britannia Building Society and Lloyds. "We receive thousands of complaints from elderly people who believe they have been mis-sold a long-term investment product," FOS spokesperson Emma Parker told the Times. "Increasingly, the complaints ar...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Budget BADR changes could drive flurry of advice M&A but unlikely to hit valuations

Budget BADR changes could drive flurry of advice M&A but unlikely to hit valuations

Firms urged not to rush sales

Isabel Baxter
clock 09 November 2026 • 4 min read
Verve Foundation launches financial planning career pathfinder

Verve Foundation launches financial planning career pathfinder

Free tool is for all candidates exploring roles and vacancies

Sophia Panayi
clock 09 November 2026 • 1 min read
Women in Financial Advice Awards 2026: Photo highlights from the night

Women in Financial Advice Awards 2026: Photo highlights from the night

Celebrating the best women in advice and financial services

Professional Adviser
clock 06 November 2026 • 1 min read