TPAS reveals increase in administration complaints

The body’s annual review – Advising on pensions: a review of activities 08/09 – revealed the biggest single cause of the rise in complaints was poor administration, with increases in both delays and mistakes contributing heavily to the figures. TPAS said it dealt with a total of 7746 complaints compared to 7026 in the previous 12 months. It said most of the complaints concerned individual pension plans. TPAS chief executive Malcolm McLean said the tough economic conditions in the second half of the year may have exacerbated the problem. He explained: “There was undoubtedly ...