The FSA has issued an updated waiver from its complaints handling rules regarding unauthorised overdraft charges.
This has been offered to those firms who signed up to a previous waiver, which expires on 26 July. Signatories will not be required to handle complaints relating to unauthorised overdraft charges within the time limits set out in the FSA's Dispute Resolution manual. Key points of the wavier include: a duration of six months and a review early in 2009; continuation of the FSA's consumer protection measures including record keeping requirements and a suspension of the limitation period for making a complaint; additional guidance on the identification of those complainants in financial diff...
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