Friends Prov defends IFA client alert service

The life company says Event Manager, which is triggered whenever a client changes their policy, will help advisers protect their existing book of business and can even help demonstrate TCF. Subscribers will be alerted, among other things, if a client misses a premium payment, lapses on a policy or if the adviser is in line for possible commission claw-back. But adviser Kevin Tooze, managing director of Equity Partners UK, says the service may not be as valuable as Friends claims. "I would say Friends Provident wants to retain money and it's almost as if it is getting the IFA to do its...