ABI scheme puts customers at heart of industry

This latest project is the next progression of the ABI's Raising Standards initiative, and essentially provides insurance firms with a comprehensive guide to managing the FSA's 'treating customers fairly' requirements, as it sets out, among other things, how insurers should treat customers in relation to information, documents delivery and claims management. The Scheme sees the boards of the 26 participating companies - representing 80% of the pensions, protection and investments industry - adopt a set of commitments to customers which involve developing and promoting products and services...