AXA worst for customer service - Sesame

Scottish Life and LV= join Axa at the bottom of the table of 21 providers, which Sesame will update twice yearly. A spokesman for Axa says: “From Axa’s point of view, the survey coincided with a period when its service was impacted by A-Day volumes and the launch of its new pensions range. These issues are now being resolved and Axa is already working with Sesame to getting service up to the desired levels.” Just Retirement topped the table. Skandia ranked a close second, followed by the Hartford, Friends Provident and Standard Life. Sesame polled 341 IFAs among the network’s members a...