Standard Life discussed with the FSA beforehand its new communications policy, which asks customers to sign declaration forms acknowledging understanding of transfers and transfer value requests.
Peter Timberlake, head of media relations at Standard Life Assurance, has confirmed the discussions as part of an ongoing response by the provider to the issue of customer churn. The churn challenge was highlighted by Aifa, ahead of today’s introduction of the provider’s new policy - outlined in a letter signed by SLA chief execitive Trevor Matthews. The provider's policy of seeking customer signitures via direct contact will apply to applications for transfers or transfer valuations for life and pensions policies, as IFAonline first reported yesterday. Timberlake says Standard Lif...
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