NU and Bright Grey speed up underwriting

clock

Norwich Union has introduced a teleinterviewing service staffed by nurses to remove the necessity of acquiring GP reports for protection applications.

The launch follows a pilot in September 2006, which found 98% of the applicants contacted were happy to talk through their form with a nurse. Telephone nurse interviews are targeted at policy applications requiring further information, either because of responses which have triggered further questions or as a result of ambiguous answers. In the past, Norwich Union would have requested a GP report, which can take around 20 days to send and receive, whereas 60% of telephone nurse interviews are completed and processed within two days. Bright Grey, meanwhile, has announced it has linke...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Protection

Kevin Carr on AI: I don't think we've even seen the tip of the iceberg

Kevin Carr on AI: I don't think we've even seen the tip of the iceberg

'The technology is evolving faster than many of us can imagine'

Kevin Carr
clock 13 May 2026 • 4 min read
Life insurance: Complexity vs cost and the confidence gap

Life insurance: Complexity vs cost and the confidence gap

Complexity and uncertainty create frustration for consumers and operational drag for advisers

Kevin Carr
clock 30 April 2026 • 4 min read
Holloway Friendly and Wiltshire Friendly to merge

Holloway Friendly and Wiltshire Friendly to merge

No job losses anticipated

Jaskeet Briah
clock 20 April 2026 • 2 min read