NU and Bright Grey speed up underwriting

clock

Norwich Union has introduced a teleinterviewing service staffed by nurses to remove the necessity of acquiring GP reports for protection applications.

The launch follows a pilot in September 2006, which found 98% of the applicants contacted were happy to talk through their form with a nurse. Telephone nurse interviews are targeted at policy applications requiring further information, either because of responses which have triggered further questions or as a result of ambiguous answers. In the past, Norwich Union would have requested a GP report, which can take around 20 days to send and receive, whereas 60% of telephone nurse interviews are completed and processed within two days. Bright Grey, meanwhile, has announced it has linke...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Protection

Targeted support: FCA opens door to protection inclusion

Targeted support: FCA opens door to protection inclusion

Could help address protection gap

Cameron Roberts
clock 29 January 2026 • 2 min read
FCA Pure Protection Market Study: No interventionist remedies proposed

FCA Pure Protection Market Study: No interventionist remedies proposed

The regulator pledged to release its final report in Q3 2026

Cameron Roberts
clock 29 January 2026 • 4 min read
FCA: 72% of protection customers' needs not covered

FCA: 72% of protection customers' needs not covered

FCA: 'We want to support firms in narrowing the protection gap.'

Jaskeet Briah
clock 29 January 2026 • 3 min read