Change the marketing and culture, says FSCP

A report by the FSCP entitled Putting the ‘service’ back into financial services has been unveiled - ahead of the first meeting of the Treasury Select Committee's Financial Services Forum (FSF) this week - which suggests many of the marketing and remuneration practices adopted by financial services firms run contrary to FSA requirements for ‘treating customers fairly’, so the panel has proposed five main challenges where it feels companies could improve. “We certainly believe that if no action is taken along these lines, the industry will face more years of distrust and whilst consumers ...