Mortgage endowment complaints fall

The FOS says the percentage of complaints against IFAs which relate to mortgage endowments has fallen to 77% this year from 79% last year. The remaining 23% of complaints against IFAs concern a range of areas such as single premium investment bonds – traditionally the second largest area of complaint after endowments – and pensions. Emma Parker, a spokesperson at the FOS, says this is positive news for IFAs because it shows the number of endowment complaints has reached a plateau and it is unlikely they will rise again. The ombudsman’s annual review, published earlier this year, sh...