Ian Mullen, chief executive of the British Bankers' Association says he will be "a busy laddie" if allegations staff in call centres operated by BBA members are selling customer data proves correct.
Noting that the march of cross-border organised crime was challenging many industries, including financial services, and had forced even the UK government to recognise the severity of the situation in setting up a “UK FBI” in the form of the Serious Organised Crime Agency, Mullen said he would not rule out the allegations at this stage. “If there’s truth to that I’m going to be a busy laddie,” Mullen says. It is not the case organised crime has yet broached financial services in a big way, “but it is war,” Mullen adds. Even without the spectre of organised crime, there are enough issu...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
