KFIs create sales process negativity - research

But the survey from Charterhouse Research says confidence in sourcing systems is now growing while intermediaries are placing sales with ‘surer bets’ creating greater market share for fewer lenders. Mortgage Intermediaries – The Regulated Environment claims intermediaries are struggling with the new sales process introduced as a result of Financial Services Authority (FSA) regulation. It says the introduction of KFIs has lengthened the sales process by around 20%, and intermediaries say they have noted an increase in client confusion which has ultimately resulted in intermediaries pres...