The Association of British Insurers (ABI) has published revised guidance on pension transfers to try and improve customer service.
Its Statement of Good Practice on Pension Transfers has been updated to take into account changes to the pensions tax regime which came into force on A-Day. The ABI says the 14 page document also includes changes which are the product of experience following the publication of the original guidance in January. For example it says the standard forms used by both providers and advisers have now been amended to make them clearer as well as compliant with the new rules. The Statement of Good Practice describes the minimum standards for the smooth transfer of pension arrangements between pro...
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