TPAS launches free mediation service

Set up in conjunction with the Pensions Litigation Committee from the Association of Pension Lawyers (APL), the service allows an individual to have their pensions complaint dealt with by an independent mediator. The service gives the individual an opportunity to meet the party they have a complaint against, and to outline the problem so they can discuss the issues and find out if there is any common ground to avoid it going further. Currently the only alternative to mediation is a formal complaint to the Pensions Ombudsman, or to take the legal route with litigation through the High Co...