TCF progress 'difficult to measure', says FSA

clock

The Financial Services Authority has recognised measuring the progress of the 'treating customers fairly' initiative will be difficult for firms and the regulator itself.

Speaking at an FSA conference on TCF yesterday, Clive Briault, managing director of retail markets at the FSA, said the amount of information available and the absence of a single definitive metric would make it difficult for firms and the regulator to “focus on what is really important”. Briault admits no matter how much data is collected, information is often difficult to interpret and, in addition, it needs to drive actions rather than just tell a story. He states: “It poses challenges, which apply equally to us and to firms.” In the absence of a single definitive metric, Briaul...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Targeted support signals evolution in advice delivery

Targeted support signals evolution in advice delivery

Softer launches expected at first

Isabel Baxter
clock 10 April 2026 • 1 min read
CII: Vulnerable client management is 'an opportunity for growth'

CII: Vulnerable client management is 'an opportunity for growth'

Firms can expand potential client bases

Isabel Baxter
clock 07 April 2026 • 2 min read
Common language used by advisers triggers anxiety and distrust among retirees

Common language used by advisers triggers anxiety and distrust among retirees

Product-led communication one of the biggest drivers of mistrust

Laura Purkess
clock 01 April 2026 • 1 min read