Firms will struggle to meet the latest FSA deadlines for implementing TCF, according to a new survey which suggests firms still prioritise new over existing customers.
The research, carried out by TCF Index - an information and support service for all firms affected by TCF - also suggests there is a high proportion of senior management not assessing decisions against TCF policy. The survey comes hot on the heels of an FSA progress report, which found most firms are making the necessary changes for TCF but highlighted slight struggles among smaller firms. Together with the report, the regulator announced December 2008 as the deadline by which firms must be able to demonstrate both to themselves and to the FSA that they are treating customers fairly. ...
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