Life companies interested in outsourcing underwriting and claims management are now more interested in quality of service delivered to consumers and IFA than cost savings, suggests a new survey.
Research conducted on representatives of 30 life companies by Otter Risk Solutions suggests 87% of firms are now more concerned about the quality of service and maintenance of that standard delivered than the cost involved in outsourcing, in part because this is what many IFAs consider when selecting products for clients. According to the study, compliance with relevant legislation is also a key aspect of outsourcing for 96% of delegates at n industry briefing, while integrity of the service provider is important to 93% of life insurers and speed of service has to be a vital part of the ...
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