OEA calls for redress scheme expansion

Releasing its Annual Report for 2004 on Friday, the OEA called for a wider ombudsman scheme to include lettings and property management, surveys and valuations, and the buying and selling of property. Ombudsman Stephen Carr-Smith suggests independent redress should be made available to more consumers, adding: “I have repeatedly called on the National Association of Estate Agents (NAEA) and the Royal Institution of Chartered Surveyors (RICS) to make OEA membership mandatory for all their members, and I believe we are close to a breakthrough.” He believes the NAEA is committed in getting al...