Technology to blame as HBOS takes more than its due

The error affects Bank of Scotland mortgage customers with the lender saying it realised the problem was occurring late on Tuesday. The “technical error” affects customers whose mortgage payments are usually taken on the 14th, 15th or 16th of the month by direct debit. Ross Kearny, a spokesman for HBOS, says the lender is working flat out to fix the problem and that it is in the process of returning the additional money withdrawn from customer accounts. The lender has given itself until 5pm tomorrow to ensure all outstanding money is returned to its customers. Kearny says having realised ...