FOS case fees row set for House of Lords

clock

An adviser firm at loggerheads with the Financial Ombudsman Service (FOS) over its case fees is set to petition the House of Lords.

Brian and Dolly Pickering, of Wiltshire-based IFA Heather Moor and Edgecomb (HME), have written to the FOS informing it of their intentions. It follows a ruling by the Court of Appeal in April which stated the case fee system at the FOS was both lawful and reasonable. HME had initially challenged the system arguing it should not have to pay case fees on four complaints made against the firm because they were all rejected. A judge found in HME’s favour in February before the FOS took the case to the Court of Appeal and won. The Court of Appeal also confirmed that the FOS is not requi...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Targeted support signals evolution in advice delivery

Targeted support signals evolution in advice delivery

Softer launches expected at first

Isabel Baxter
clock 10 April 2026 • 1 min read
CII: Vulnerable client management is 'an opportunity for growth'

CII: Vulnerable client management is 'an opportunity for growth'

Firms can expand potential client bases

Isabel Baxter
clock 07 April 2026 • 2 min read
Common language used by advisers triggers anxiety and distrust among retirees

Common language used by advisers triggers anxiety and distrust among retirees

Product-led communication one of the biggest drivers of mistrust

Laura Purkess
clock 01 April 2026 • 1 min read