ABI pledges to do more to boost confidence

Speaking at the ABI’s biennial conference in London today, chairman Richard Harvey presented five key areas where the ABI hopes to improve confidence, following consultation with its members, consumers and consumer organisations, by ensuring: customers will receive the highest standards of service; the industry will communicate with customers regularly and clearly; the industry is facing up to people’s biggest concerns about the way it operates; the industry is listening to customers and learning so it can improve, and the industry is working constructively with others. Harvey says ...