Bright Grey questions CI declined claims process

The protection specialist says entirely illegitimate claims can still count among firms' statistics depending on their process. It paid 83% of CI claims between 1 April 2008 and 31 March 2009, but only 1.8% of the declined cases came about as a result of non-disclosure, leaving 15.2% turned down due to the definition not being met. "It's difficult," Bright Grey proposition director Roger Edwards says. "When does a claim become a claim? "We'll have people claiming for Total and Permanent Disability (TPD) on a broken ankle. That counts as a claim. There will always be some [illnesses] t...