Anger at HSBC 'whole of market' link with Charcol

The banking giant has teamed up with John Charcol consultants to offer the Mortgage Matcher service. It will charge customers £150 to speak to a Mortgage Matcher consultant, who will offer advice on the best mortgage deals available, including those from rival lenders. Customers who go on to take out a home loan from HSBC or First Direct, its online banking brand, will still be charged the fee. HSBC says the service is aimed at customers who do not currently have an HSBC mortgage or who need the type of mortgage the banking giant does not offer. The seven month pilot went live yeste...