ABI blasts FSA customer service demands

The Financial Services Authority's has been lambasted by the Association of British Insurers following the publication of the regulator's customer services document. ABI director general Mary Francis is frustrated at the FSA's newly published 'Treating customers fairly after the point of sale' document and claims "The FSA is pushing at an open door" with its suggestion that 'customers deserve better'. "This FSA paper is a round-up of problems, which have already been recognised and addressed by the insurance industry and the FSA is well aware further important customer service initiat...