Complaints force Standard Life to review client letters

The insurer said it may make clearer to clients the implications of removing an IFA from their records in its correspondence, and said it will review the wording of its letters to IFAs on the matter. In December, SL denied its letters sent to personal pension clients were an attempt to poach investors from advisers, and insisted the mailout was a data gathering exercise. The letters asked clients to update their details such as their name and address, and included a tick box to remove their financial adviser from their records if they no longer use that firm's services. If clients ...